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Our Return Policy
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Touch and Feel Returns
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We sincerely recommend that you take advantage of our “Touch and Feel”
offer before making your final bedding purchase. Items ordered through
this program are shipped at our expense and are fully refundable if
returned in it's original condition, original packaging within ten (10) days. This option
allows ample time for fabric and color coordination in your own home
before making your final choice. All other merchandise may be returned
only with prior authorization from an Elegant Linens associate.
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General Merchandise
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Merchandise return authorization may be obtained Monday through Sunday
from 9:00 AM – 5:00 PM Mountain Time at 1-800-735-5541. If merchandise
was purchased and mailed within the continental US and returned within thirty (30) days of purchase in original, unopened
packaging, a credit card refund will be processed after the application
of a 15% restocking fee or a store credit will be issued for the full
amount of the purchase. We cannot accept returns on open
packaging, please take advantage of our "Touch and Feel Program" to
preview the merchandise prior to purchase to assure your satisfaction
with product. No returns will be authorized on special or custom
orders, discounted, discontinued or monogrammed items.
NO-RETURNS
ON SPECIAL ORDERS, DISCOUNTED, DISCONTINUED MERCHANDISE OR MONOGRAMMED ITEMS - Special orders include all of Eastern Accents Bedding. The
custom bedding is not returnable. All of our bedskirts are special
order - they cannot be returned. Certain Items may be marked as
special order on the website and are not returnable.
Items
purchased or mailed out of the Continental US are non-returnable.
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Participate in Our "Touch and
Feel" Program
to make sure you get the luxury
bedding you want!
How it works:
Examine our luxury bedding in your
home. Receive a sample pillowcase,
sham or swatch card (depending upon
availability) for up to four
different patterns to determine the
suitability of the colors for your
decor. This will also allow you to
handle the fabric. You will be
charged a fully refundable deposit
based on the item you are sent. We
pay for the outbound shipping. We
expect the item to be returned to us
within 10 days in the original
packaging and in original condition
for your refund of the Touch and
Feel sample.
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© copyright 2005
Elegant Linens
®. All rights reserved. |
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